Privacy Policy

USER INFORMATION

“La Casa de Valdebebas” is a family business designed to offer you temporary accommodation and relaxation services during your business or leisure visits to Madrid. In this Privacy Policy we inform you how we will treat your personal data, with whom we share it, how long we keep it for, what your rights are, etc.

This Privacy Policy has been designed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Organic Law 3/2018, of 5 December, on data protection and guarantee of digital rights (LOPDGDD). If you fill in any of our forms you must first accept the conditions of this Policy and we will keep a record of that acceptance.

IDENTIFICATION DATA OF THE PERSON IN CHARGE

  • Responsible: Emprendimiento “La Casa de Valdebebas”.
  • NIF: 05278140P
  • Address: C/Mombuey, 19 28050 Madrid, Spain
  • e-mail: info@lacasadevaldebebas.com

If you have any doubts or require further information about how we process your data, the exercise of rights or other issues related to personal data, please write to us at the email address indicated, we will be delighted to deal with your request. 

TYPES OF PERSONAL DATA WE PROCESS AND THEIR OWNERS

Within the framework of the provision of our services, “La Casa de Valdebebas” collects and processes the personal data of:

  • Clients: identification and contact data, financial data for the purpose of payment of temporary accommodation services for holidays or business.
  • Suppliers: Identification data, professional data, financial data for the purpose of payment of services.
  • Users who visit our web pages (domains and subdomains): Identification and contact data. We also automatically collect data about your visit to our website, as described in the cookies policy.

“La Casa de Valdebebas” respects the principle of data minimisation. Therefore, we will only collect the minimum appropriate and relevant data.

“La Casa de Valdebebas” does not request data from minors under 14 years of age, unless these are provided directly by the holders of parental authority or guardians of the minor and exclusively to manage amenities during their stay in our facilities. Other data considered especially protected or sensitive will not be processed.

When contacting us to manage your booking, you must ensure that your details are true, accurate, complete and up to date. You must also inform us of any changes that affect your personal data. “La Casa de Valdebebas” will not be liable for any direct or indirect damage or harm that may be caused as a result of non-compliance with these obligations.

PURPOSE, LEGITIMACY AND CONSERVATION

“La Casa de Valdebebas” will process your personal data when you contact us through any of the following channels:

Contact via our website

  • Purpose: To attend to the requests or requests that you make through the forms and communication channels indicated on the website.
  • Legitimacy: Legitimate interest to respond to requests or queries that you make to us through the various existing means of contact.
  • Retention: This data will be kept for a period of six (6) months from the last demonstration of interest if the interested party does not request the deletion of their personal data beforehand.

Contact by WhatsApp

  • The purpose, legitimacy and conservation will be the same as if you contact us by the form on our website as described in the previous section.

In the event that you choose to use WhatsApp as a channel to communicate with us, we will provide your phone number to WhatsApp Inc. to verify that you are a user of this service.

We recommend that you review your privacy settings and read WhatsApp’s privacy policy for more detailed information about WhatsApp’s use of the personal data of users of its services. More information at: https://www.whatsapp.com/legal/updates/privacy-policy/?lang=es

Marketing

  • Purpose: To send you commercial information about our activities and services, including by electronic means, including WhatsApp. To carry out promotional actions and events. By participating in any promotional action, you authorise us to process the data you provide depending on each promotional action and we can communicate them through various media, such as social networks. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the processing of your data.
  • Legitimation: Unequivocal consent that you give us by authorising us to send you advertising by WhatsApp or other electronic means. We will request your prior authorisation for this processing. You can withdraw your consent at any time by contacting us by email at info@lacasadevaldebebas.com.
  • Retention: If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action, or until you unsubscribe from our advertising mailings.

Contracting our services

  • Purpose: To manage the process of contracting our holiday or temporary accommodation services and our communications with you in this regard.
  • Legitimation: a) Execution of the contractual relationship. b) Express consent of the interested party when you tick the box authorising us to send you publications and commercial information.
  • Retention: As long as they are required for the execution of the contract signed; to comply with legal obligations subsequent to its execution or until you make use of your right of deletion.

 Contracting suppliers

  • Purpose: To manage the process of contracting the services offered by our supplier and our communications with the person responsible designated in this regard.
  • Legitimation: Execution of the contractual relationship.
  • Retention: This data will be kept indefinitely unless the deletion of the same is requested.

RECIPIENTS OF THE DATA

“La Casa de Valdebebas” will not transfer your personal data to third parties, except by legal obligation. Nor will international transfers of personal data be made. 

 RIGHTS OF INTERESTED PARTIES

You have the right to request confirmation as to whether we are processing your personal data and, if so, to access such data or request its portability.

You have the right to object to the processing of your data (we will always take into account your objection to receiving advertising) and/or to request the deletion of your data.

You may request the limitation of the processing of your data in the following cases:

  • While the accuracy of your data is being challenged.
  • If the processing is unlawful, but you object to the deletion of your data.
  • When you have objected to the processing of your data for the performance of a task carried out in the public interest or for the fulfilment of a legitimate interest, while it is being verified whether the legitimate grounds for the processing outweigh your legitimate grounds for the processing.

In addition, you may withdraw your consent at any time. However, you should note that, after taking care of your revocation, we may continue to communicate with you as necessary to comply with our legal obligations or to perform the contract you have with us.

To exercise your rights correctly, you can write to us at info@lacasadevaldebebas.com, indicating “Data Protection” in the subject line.

In addition, you must prove your identity by means of a copy of your DNI/NIE/PASPORT, or equivalent official identity document, and identify the company (or companies) to which your data are linked, if applicable. This information must be attached to the e-mail you send us.

If you consider that we have not processed your personal data in accordance with the regulations, or if you wish to obtain more information about your rights, you can contact the Spanish Data Protection Agency (www.aepd.es) directly, where you can file a complaint.

UPDATING THE PRIVACY POLICY

We strive to continually improve our services, processes and the protection of data subjects’ rights, so we will update this privacy policy periodically. We encourage you to check it regularly.

This Privacy Policy was last updated on 27. 10. 2021.